Peoples Jewellers Reviews

Unfortunately 1 star is as low as you can go. They recently closed out local store which means a lot of folks who purchased from Peoples are high and dry on their maintenance which was a big selling point. Next store is a several hour commute, which isnt practical for many. Its incredibly frustrating as we paid a bit for lifetime maintenance.

I made a online order and my pendant was never delivered to me the stud earings were bigger than my face and j wanted to return them. I issused a return but then i was told to keep them but still get the refund. I even have the screenshots of the chat. Then i never received the refund and when i caled they hung up on me 3 times and this whole thing was labeled as miscommunication even though i provided them screenshots.

My "sterling silver" ring changed colour but People's would not even allow an exchange. AVOID THIS COMPANY at all costs. It's a shame that the company is named "peoples" when that's the last thing on their priority list. Four of my friends all planned to get engaged, and asked me how I liked my ring. I told them to never choose Peoples (this means the company will also be losing out on some amazing business).

I asked a warranty question and they couldn't even answer it, they told me to go to the store. The warranty on-line and in the store is the same. The other question months ago was about a product that I had purchased in store but it was also on-line and again they told me to go to the store. They're in a hurry to take the MONEY but not in a hurry to HELP. I would not recommend and I have a lot of Peoples Jewellery. I had to choose an overall rating, if they would have given me the option it would be zero stars.

Peoples has lost my return and will not refund my money. UPS picked up at my house to be sent back to their returns department and now its missing. People's will not look into their refund center and UPS says talk to the store. Don't shop with People's not worth it the frustration and now we are out our money!

Hi. I had a pleasant experience in People's Jewelry Store at Metrotown branch. Ms. Jessica Ng was so accommodating and very helpful to my queries. I went there for my every six month check up of my jewelry. She was so patient in removing the tangles in my necklace. She really checked on the diamonds and cleaned my two sets of jewelry well! For next visit, I recommend that you look for Jessica Ng.

It took 5 weeks to get my ring resized, wanted it to be 1/2 a size smaller and it came back unchanged. Absolute waste of time as I had to take in to somewhere else to get it resized once again.

Omg! Bought an engagement ring within 24hrs later a dimond fell out. Took back to in person store bought a new one through online again,( In Love with the style) within 12 hrs Diamond fell out again. A month later I STILL am fighting for my first refund! Sent proof, Have spent hours and hours on the phone, been hung up on by a supervisor. Absolutely disgusted! After all that 100.00 compensation. Please save yourself stress, anxiety, and time DO NOT BUY THROUGH PEOPLES ONLINE. 1 star is to high

Just letting you know that before i bought at peoples i had no idea they can make a gold chain that small and a name tag as thin as a piece of paper all in a 1.8 gram gold piece and all for $425 and thats with a 30% rebate just a king size rip off, if you buy there expect a giant rip off btw im posting this where ever i can on social media

I purchased a ring, bought the life time warranty that was supposed to cover for the ring size up. I also dropped an older ring for size adjustment. They were supposed to call me about the cost and the promise time for receiving both adjusted rings was 3weeks.
After 2 weeks I received a call from them that it is going to cost double the amount, so I told them to go ahead only with the new ring which was covered by the warranity.
Another 3 weeks passed by then I called to check on the status of the rings, I was shocled to know that both of the rings were returned to store without the size up for any.
They told me that there has been a misunderstanding and here we we have to go through the whole process and wait time all over again.
I forgot to mention that they asked me to pay for the ring size adjustment eventhough it was covered by warranty which I had to remind them it is there on their computer system.And some how they linked all of this to Covid19!
I even lost the interest for that ring as the occasion it was bought for has passed and lost its meaning.
I am just hoping the outcome would be worth waiting for.

Bougth an expensive necklace which broke in two months. I was skeptical when it came with a made in Taiwan sticker still on it and had a cheap look to it. Really horrible quality for the price. Customer service doesn't care. Do yourself a favor and go to a local and reliable jeweler. You'll get better quality for your money anywhere but at people's

I purchase a gold bracelet at Peoples Jewelers in Brockville on Sept 25,2020. The cost was $800. It is a 10k gold bracelet and seemed to be good quality. On Oct 12,2020 the bracelet just broke at a link not the clasp. I am always careful with my jewelry and to have it just fall apart was shocking. Looking at it you could see that it had not been pulled apart, it just came apart. I called the store and they set up an appointment for me in a day or so. I brought it to them and they just quickly said that because I didn't purchase the extended warranty there was nothing they could do other than fix it and charge me for the repair. I said " so you are telling me that there is no warranty on your products other than the one you offer for an extra fee" They replied yes that is correct. What company does not offer some kind of warranty on high priced items? Especially only 3 weeks from purchase. Obviously Peoples Jeweler's. This was the second piece of jewelry I purchased that just fell apart. The customer service people there were very rude and uncaring of my situation. This will be the last time I EVER shop at any of their stores. You will get better service at a pawn shop so save your money and STAY AWAY!